05/19 More info received from the consumer
I would like to know how much longer the BBB is going to allow it's accredited company to stall on answering the BBB on case #300043105. We are now going on five months, is this what the BBB considers a appropriate amount of time. Will this company still be considered a "satisfactory" when giving the consumers a BBB rating for a company that will not even answer you (the BBB) 5-19
04/23 Send Offer to Arbitrate to Accredited Business
04/23 Move Complaint Into Arbitration Phase
04/06 No Response from Business re: Consumer Rebuttal
03/25 Forward Consumer Rebuttal to Business
03/25 BBB Reviews Consumer Rebuttal to Business Response
Alan we do not have the whole story as seen from Champion windows. I have plastic over my windows! Is this what Champion calls a quality window! Do you Alan have plastic on your windows at your home, I will bet not! I have video tape of the plastic on my windows and how much it bubbles out when the wind blows and this is with a 15 mph wind. I brought this tape into your open house that you had and Mr. Geoff Shinn looked at the tape and said ' HOLY COW' you either have bad windows or poor installation of your windows. Of course he did not know that they were Champion windows and he proceeded to try and sell me $6,000.00 worth of windows. Now Alan if you want to see this video tape I sure have it and you personally can see it and make a decision as to what Champion will do to correct my windows. I do not want new windows, I do not want my money back, I want what I paid for and was told what I would get by your salesman. His statement just ;like Mr. Shinn's was 'we make the window, we install the window and we stand behind our windows for as long as you own your home. Do you agree with your salesman's statement or do you not? If you would like to hear Mr. Shinn's sales pitch I have all of that to on tape so you can listen to it to if you wish. I think the best thing would be to let a mediator view this video and I'm sure he or she will make the right decision as everyone who has looked at it cannot believe that Champion has not fixed or replaced the windows with no questions. That warranty is about as good as the paper it's printed on if you and your company will not back it up and keep stalling on my windows. Like I said I think this would be best if a mediator looked at the video from the BBB and then we can proceed to get my windows fixed or replaced. And as far as your statement to smaller heating bills you are wrong!
03/25 ReOpen the Complaint
03/24 More info received from the consumer
Alan we do not have the whole story as seen from Champion windows. I have plastic over my windows! Is this what Champion calls a quality window! Do you Alan have plastic on your windows at your home, I will bet not! I have video tape of the plastic on my windows and how much it bubbles out when the wind blows and this is with a 15 mph wind. I brought this tape into your open house that you had and Mr. Geoff Shinn looked at the tape and said ' HOLY COW' you either have bad windows or poor installation of your windows. Of course he did not know that they were Champion windows and he proceeded to try and sell me $6,000.00 worth of windows. Now Alan if you want to see this video tape I sure have it and you personally can see it and make a decision as to what Champion will do to correct my windows. I do not want new windows, I do not want my money back, I want what I paid for and was told what I would get by your salesman. His statement just ;like Mr. Shinn's was 'we make the window, we install the window and we stand behind our windows for as long as you own your home. Do you agree with your salesman's statement or do you not? If you would like to hear Mr. Shinn's sales pitch I have all of that to on tape so you can listen to it to if you wish. I think the best thing would be to let a mediator view this video and I'm sure he or she will make the right decision as everyone who has looked at it cannot believe that Champion has not fixed or replaced the windows with no questions. That warranty is about as good as the paper it's printed on if you and your company will not back it up and keep stalling on my windows. Like I said I think this would be best if a mediator looked at the video from the BBB and then we can proceed to get my windows fixed or replaced. And as far as your statement to smaller heating bills you are wrong!
03/23 More info received from the consumer
Complaint 30043105 has not been closed. I sent back a statement to Champion thru the bbb site and it must not have went thru. Now the BBB gave Champion windows 60 days to comply with a answer, this must be because that champion windows pays the BBB every year to be a part of there organization. My windows are not fixed and it looks as if the BBB has taken the side of Champion windows as I qwould guess no less they pay your wages do they not. If you charge them every year they pay your wages. I do n ot consider this complaint in no way shape or form closed till champion window fix their low quality windows and back up their warranty. If susan wants a written statement from me make sure your sight works right and do a follow up I will be calling susan on 3-24-09 to find out where the BBB stands on this. Tim Tattersall
03/16 Case closed - ASSUMED RESOLVED
03/16 Inform Business - Case Closed ASSUMED RESOLVED
03/16 No Consumer Response - Assumed Resolved with Letter
03/03 Forward Business response to Consumer
03/03 Receive Business Response
I do not think we have the whole story. Nobody can guarantee that any window will not leak air. Windows are not like fish aquariums. They have moving parts. Champion has their windows tested with AAMA who tests for air infiltation. The standard is to allow no more than. 3cfm/ft2. Our sliders tested to. 16cfm/ft2 and our casements tested to. 04cfm/fts. As the tests show, both windows that the Tatersall's have leak air, the casements leak less but they are more expensive. My personal experience is that when a customer has casement windows that were as bad as they say theirs were, they do not want them again. They are also more expensive. We have one of the best and most energy efficient sliding windows on the market and we have tried to make it better for the Tattersalls. If we did a comparison of their utility bills, I am sure you would find a reduction in their use.By now with the price increases, their cost might be higher after 4 years. The only suggestion would be if they want to split some of the cost for new casement windows, we could look into that. We cannot make the siding windows any more air tight.
03/02 No Response received from Business on 2nd Notice
02/20 Phone Call or Time Extension
02/20 No Response received from Business on 2nd Notice
02/11 Reminder of Dispute to Business - Member
02/02 No response to first notice to business
01/22 Notify Business of Dispute - Member
01/22 Send Acknowledgement to Consumer
01/22 Case Reviewed by BBB - Member
01/18 Case Received by BBB
Timothy
Glenwood, Iowa
U.S.A.
0 comments