I applied for an expedited passport to replace a lost passport 2.5 weeks before my trip. They take the 200$, I have no passport, the trip has come and gone. They requested additional notorized documents as to why the prior passsport was last. That was typed-up, notorized, returned via overnight fedex and confirmed as received w/in 24hrs. They delay taking it to the passport office. When you call for an update-you get a machine and your call is not returned. When you e-mail them-your email isn't returned. The online chat tells you to call and the cycle starts.com the address is not valid. After my flight had left they e-mailed me to contact the National passport tollfree line. Where was/is the service? I doubt this is they type service that the BBB wants when they use their seal as an advertisement endorsement
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