On January 19, I ordered 5 Morgan silver dollars ($111.50), 1 BU silver eagle dollar ($27.95) and 10 uncirculated silver dollars ($540). NCM collected the total of $679.45 from my Master Card.
When the shipment arrived in February, the 10 uncirculated Morgan silver dollars were not in the box. The box did not appear to be tampered with and was well sealed with tape. I called NCM at their 800 number and told them about the shortage. A female employee told me that the 10 coins in question were of high quality, might take some time to collect for shipment, and would be sent as soon as they were available.
The receipt listed a full shipment, and the certificates of authentication were in the box, but no uncirculated Morgans were present. I (stupidly) agreed to wait for the rest of my order. It never came.
During the next year I had serious medical complications with the amputation of my right leg. I was pretty well tied up with appointments and therapy, since I live in a rural area and was required to do a lot of traveling. When I realized I had never received the remainder of my shipment, I contacted NCM again in February and was told that the coins were shipped with the original shipment in February. NCM claimed they had no record of my phone call in February, even though they record the phone calls. They claim that the package was weighed when shipped and that this proves the shipment was complete.
In doing so, they question my integrity, and I will not stand for it. My credit score is 856, and it did not get there by dishonesty. NCM has ripped me off for $540. In the future, if I order anything else through the mail, I will have the postmaster witness the opening of any shipments to verify the contents match the shipping order.
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