Unfortunately I placed an order with Hobby-Lobby International on April 23 for various items and their new so-called improved ball linkages. I received a box from them 4 days later and found that the two packages of ball links were missing. I filed a caes with their customer support and got this:
Thank you for submitting your question to us online.
Case #00030554: "Items missing from order" has been created and a Hobby-Lobby representative will get back to you as quickly as possible.
I then got this email:
I have two packs headed your way. Sorry for the mix up.
Is there anything else we can help you with today?
Thanks,
Robert Harrington
Hobby-Lobby
http://www.hobby-lobby.com/support
Your comment:
I received a package via USPS today for my order #9062S090423 and one line item (#4) was missing. Everything else is fine.
This was missing and there was no paper or anything in the box to indicate it was backordered:
#4 10 Threaded Ball Links [#HLH813]
Quantity 2 x $9.90 = $19.80
I waited a week and still nothing, so I emailed them again and got this:
I have two packs of links headed your way.
Robert Harrington | Customer Support
P: 615.732.7219
Ok, so then I ask for a tracking number and got this:
Unfortunately, USPS has no tracking means.
Robert Harrington | Customer Support
P: 615.732.7219
Then I just ask for credit for the missing items (it's clear the guy did't even read my request):
Hello,
I have no way to cancel your order. It is already in the mail headed your way.
Robert Harrington | Customer Support
P: 615.732.7219
So here it is Friday May 15th, they have my money and I still have no parts.
I am going to open a report on usacomplaints.com to warn others. Ripoff reports has been able to resolve customer problems before. I know there are many others that are experiencing similar issues with Hobby-Lobby International lately and I encourage you to add your own reports there.
Hobby-Lobby International is now owned by Mark A. Cleveland out of Nashville, TN. I will be looking for his personal contact info as well.
I don't believe in giving away money for nothing.
I will get results!
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