We signed up with Hope Now on January 26th of this year and were told that they would be able to help us modify our loan with lower interest rates, more years on the loan, get a fixed rate loan, and reduce the principle balance of the loan. We were told that this should be done within 30 to 60 days.
We have given them all of our personal information and paid them $2032 to put in 'escrow' as their fees for when this goes through. Once they got all our info and money we only heard from them 3 times to say they were working on it.
I have tried several times to contact someone and have not received a return call or e-mail. I believe they have taken our information and money and am very scared. My husbands pay was just reduced by 15% and I do not work. My husband supports myself and our two small children. We can not afford to loose this money or anything else.
We are able to make our mortage payments at this time but I don't know for how much longer. I just want my money back or for them to do what they said they were going to do. When I contact their customer service department as instructed, by the answering machine, I can't even leave a message, it instructs me to send an e-mail to which I get no response.
We have filed a complaint against them with the NJ BBB. The BBB has given them until today, Apr 30th, to respond to our complaint, which I am sure they will not do. We don't really know where to go from here. Please help!
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