The week of March 16, I shipped a high-end stereo unit (B&K AVR507) to Colorado. I had sold the unit on eBay and was shipping it to the winning bidder. The individual who received the unit immediately called me to notify me that it had been damaged in transit. He took photos of the box and the unit. I had insured the unit for $647, the exact amount of the winning bid on eBay. I called UPS to inform them that the unit was damaged in transit, and they promptly picked it up. All this occurred during the week of March 16.
It has been a complete disaster since that date. I have been given at least 5 different stories from the UPS Store. We were assured that we would receive our settlement and our damaged unit back. We have heard that we would receive our unit but no settlement. We have heard that we would receive a settlement but not the unit. We have heard that we would not receive anything unless we obtained a repair estimate. The latest is that the unit has been lost and that my claim has not been approved. The problem is that, according to the employees at the UPS Store 2451 Cumberland, Atlanta, GA, only Tom, the store owner, knows the status of my claim, and he is never available to talk and will not call us back. How convenient. It is now April 30.
Since UPS will not respond to our calls or our emails, we will now take other steps. I have filed a claim with the Better Business Bureau. I will use online forums to make UPS famous for its chronic habit of not paying obviously legitimate customer claims. I will file a small claims court lawsuit as well.
What really stings is that my wife runs a small business from our home, and she has been going to that UPS Store for years. You would think that sort of thing would matter, but it has not mattered one single bit. Shame on UPS for treating its customers this way. We should not let them get away with it.
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