Yesterday I went to change my oil at the New Britain location. I was told by the manager Mark that I had to use the highest grade oil in my car because my car was and Audi. The oil change cost me a total of $96 and that was with a discount. This oil change cost me more that it did at the actual Audi dealership. My car only have 78000 miles on it. After doing research I found out that I did not need to use that oil and I could have gotten the regular synthetic oil for $35 which is what I went in for. I have two cars that I was taking to them and I will not be using their service anymore or recommending them to anyone else. The last time I took my maxima there I spent over $1300 replacing the exhast system and everything else started going bad. I had to spend another $300 to fix somthing else and the car still was not working right. I took the car to another mechanic and the fixed my car and now its running perfect. I have already made up my mind to not go back to that francise but if I were to go back to any Monroe I would need some form of appology and discount to compensate for the uneccessary monies that I have spend with the company. They did not even rotate my tires because the said they could not get othe lugs off one of my tire. I did not get the service I required yet I paid so much money for the work. Thanks for listening
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