December I created my first domain/Email address with 1and1 for myself and was advised by a 1and1 rep that I would have to create a first account/domain before I could create a second for my wife and would pay same price for the second domain/Email. I created the first domain/Email with the 1and1 rep and then waited a few days to set the second domain/Email.
About 1-2 days after creating the second domain/Email I saw that I was unable to use the Email feature that I had already paid for. I called 1and1 and was told that I would have to pay a now monthly charge to use the Email on the second domain/Email package that I purchased. At that point I advised the 1and1 rep to cancel the second domain/Email and filled out a special form to confirm the cancelation.
1 year later 1and1 charges my credit card for 2 domain/Email packages. I called 1and 1 and let them know they should only charge for 1 domain/Email because the 2nd was canceled. 1and 1 would not credit my credit card for their error so I put the charge in dispute with my credit card company. The credit card company reversed the charge after finding the charge an error. One year yater I get an Email from 1and1 stating I now owe them for for a charge back on my credit card and that they were going to turn of my domain/Email if I dont pay them their fees because they wrongfully charged my credit card.
Just recently in 2009 I get an Email stating 1and1 is sending the balance to a collection agency on their behalf. I have called and Emailed in response but that has gone no where. I sent a letter to the 1and1 headquarters in the USA advising them I will be taking them to small claims court because they have not fixed their billing errors and sending this incident to a collection agency and potentialy damaging my credit.
0 comments