3/05/09 we called Vincents appliance repair and told them the ref section of our Samsung was not getting cold. Tech came out on 3/09/08, was there for 5 minutes (we told them the light switch had gone out months before the ref section stopped staying cold) He then "diagnosed" the problem to be the faulty light switch (we found this odd as the ref stayed cold for months after the light switch went out, but they were suppose to be the experts), he charged us $106.51 and said they would need to order the part and return. We called on 3/12/09 and asked when someone would retun, they had not even ordered the part yet! We had to wait until 3/20/09 for him to return, paid another $66.24, was told to give it a couple days to work - AND IT DIDN'T FIX THE PROBLEM. They were back out a few days later for maybe 10 min, and decided the problem was the evaporator (didnt charge for the "diagnosis" this time), estimated cost to fix the new problem = $401.00. We decided to call around and get a second opinion first. We called A&E Factory Services (really LIKE them), he came out, and his diagnosis consisted of spending at least 30 minutes, professionally removing and testing until he actually found the large block of ice that had frozen a drain hole closed between the ref walls, not allowing the cooling process to work properly. Cost to fix the problem CORRECTLY the first time = $205.00 Wish we would have called him first. And no, Vincents doesnt seem to want to acknowledge they did anything wrong - hate to think how much money we would have spent waiting for them to find the actual problem.
0 comments