On or about 2 mar 09 we made an inquiry of Express-Scripts concerning a medication for my wife. I received a call back the since we had a deductable (actually not correct as we had modified out plan) the cost would be $472. I told the person that we would get the medication elsewhere. On 6 mar 09 we received notification that the Acifex had already been shipped at the high cost. When I called to complain they said there was nothing that they could do and that they had no record of any conversation. (blatant lie). Supervisors would not help and refused to pass me on to higher authority.
I sent back the medication unopened but they refuse to credit my debit card.
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