I purchased an Integy performance Quad exaust for my Traxxas Revo RC car. I received the item and installed it. As soon as I installed it, I had problem after problem with the exaust. I checked Integy's web site for a phone number only to find an email address for tech support. I then emailed tech support with a description of the problem I was having.
I received an email back with links on how to tune an RC nitro engine. I know very well how to tune a nitro engine, and the description I gave should have thrown up a flag to whoever in tech support read it, and actually gave a minute to try and come up with a real solution.
I was upset about the email I received, so I wrote an email back stating that I was insulted that they would send me an email on how to tune a car. I also asked for more assistance in the email.
I waited aprox a week and received no other emails from them. So I attempted another email. I sent the email and it was returned right back to me, blocked by recipient.
To make it better the engine which I had just purchased 3 months prior which was working perfectly before there PERFORMANCE exaust was installed, was sent to Traxxas for repair.
Aprox 2 weeks after attempting to get there product to work on my car, I noticed my car began so loose power badly.
I received the engine back this week, and Traxxas had to fully rebuild the engine. I personally believe that it was due to the badly produced product which they sold me.
They have cheap products, and have absolutely no support of any kind. How many reputable companies on the internet do you know that dont have a customer phone number to contact? Not very many.
Lesson learned, there stuff looks really good. But its not worth the headache.
I am out over 200.00 because of a 50.00 exaust that I have sitting here on my shelf and cannot get refunded for, because I cant even email the company that stole from me.
0 comments