In August I made a payment with my credit card to Directv for my ex-boyfriend, who was having money problems. His problems continued and his account went into default. In Feb I was charged $907.82 for over charges and equipment that was not returned. I called DTV and was told to fax in info proving that the charge came from my account and that I do not live at the service address. I did that and called several times to be sure my fax was received. I was told it would take 7-10 business days for the refund to be processed.
On the 11th I had not heard a thing, and I began to call the president's office daily. Each time I was asked to fax another piece of info: my ID card, a different address, a copy of my credit card. I was finally told that I would have a refund in 6 business days. By then my rent was late and there were charges accruing. On the sixth day I received a phone call and was told my refund would not be given because my credit card info had once been associated with the service address. Of course it was. I'd already told them it was my ex-boyfriend, but I had long moved out. My name was never on this account, and I had only made a payment for him once out of kindness.
They told me that if I returned the equipment I could receive some of the money back, and they would send me packaging materials and postage slips to do this. I still haven't received them. I sent this letter to every email address and physical address and have still not received a response.
I have discussed this issue with my bank and an attorney. We are all in agreement that DTV must need my $907.82 very badly to take it from a person who isn't even a customer. I do not have the time to fight this, being a single mother of 4 children who has been laid off from work and is actively pursuing full-time employment. I have already wasted more time and energy than I can spare. Keep the money, it's yours. I'm glad my ex-boyfriend's account has been paid in full, but know that I will never do business with DTV, and I will inform any and everyone I can how I was cheated out of my rent and grocery money in this time of economic instability. I do want to return the equipment to you, but have not received the packaging materials as promised by your president's office.
I am so disappointed in this company and their horrible business ethics. I want everyone to know that this can happen to you too.
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