I have been with the same cell phone company for over 12 years. Needless to say after my most recent experience with Nextel, I will no longer be doing business with them. A couple of weeks ago I contact Nextel to inquiry about an all data plan. My current plant was the Family Pack 1400 for $89.99 plus $19.99 for a third phone and $5 for texting for one of my phones. The representative offered the Data Share plan 1400 for $129.99 including direct connect. My new plan was to start on March 15. Needless to say on March 17 I received a shocker of a bill! The $129.99 plan was non-existent. My cell phone bill went from about $130 per mnth w taxes to over $220 per month! Nextel was charging $10 per phone for direct connect plus the $19.99 for the third phone! After all these years of paying them all Nextel could do is put me back on the old plan, not suprisingly since they have one of the worse customer service ratings ever, according to consumer reports.
Nextel needs to stop this unfair business practices. The customer has the right to know every single detail of their billing. I want what they promised, the All Data Share direct connect plan for $129.99 plus taxes. I am letting everyone I know about Nextel, this forum is another way of spreading the word. I know this is a fight I will loose. But I am "disgusted" to say the least with Nextel.
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