I am fed up with Direct T.V. I signed up several years ago, and about 1 1/2 years ago I upgraded to HD. When the installer came he stepped through my attic ceiling and caused $1500 damage. DTV paid to have it fixed, but I had the hassle and lost 1 week of work to be here when they fixed it.
After 7 or 8 visits by techs, they could never get the HD to work. Finally one tech said that I would have to cut down trees to get the right signal. It was winter, and I told them they should have told me that when they installed the HD dish. They said that I could get the signal if I moved the dish to the top of the roof, but that they had a company policy against that in the winter. So, bottom line, they couldn't give me HD. I canceled the HD and tried to cancel the whole contract, but they said I had now renewed for another 2 years with the HD upgrade. They have had my CC number, so I was stuck.
I stayed with the minimum service for another 1 1/2 years. I also mailed them back their HD receiver (HDDVR).
Recently, when checking my account, I noticed that it indicated that I no longer had a "commitment." It also said that my CC had expired, so I thought I would take a chance and cancel altogether. The DTV customer service person said that I had to send the HDDVR back. I said I already did, and she checked my history and could not see where they had charged me for it, so she said it appears that I must have sent it back.
Today a return box arrived which stated that I need to return the HDDVR. I am angry. I have the paperwork from when I sent it back. After all the hassle that they have put me through and the wasted time (I am a professional and my time is valuable), I am going to get a lawyer and document the entire story and provide my paperwork evidence, as well as sworn testimony from neighbors and two of the service technicians about their inability to provide the HD service. I am going to get them back for all the wasted time and grief and pain and suffering that they have caused me.
If Direct T.V. is monitoring this website, then you can look up my account number and send me an apology. If it comes in time, I won't follow through on the suit. But if not, then you will be the ones who are sorry.
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