We canceled our service at the end July in Columbia, South Carolina. The company said that they never received our letter to terminate. We resent another letter in October. The company told us since they did not receive the letter 30 days from the date that the contract automatically -renewed.
No one told us when we signed the contracted that it would automatically renew after the initial term. My husband called and spoke to them on several occasions. Everytime he called he was told that the contract would be terminated and we would not be charged. Every month since then we have received a bill and everytime we call we get someone different tellling us a different story about the bill.
He even spoke to someone in the corporate headquarters in Chicago and they assured him that the contract was terminated and we would not receive any more bills. Again, this month like clock work they sent us another bill.
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