Wife orders chocolate and pays expensive 3-day shipping via UPS with the
caveat that, if we're not there to sign for the package, it gets shipped back to the company at our expense. We stay home 5 days waiting and nothing arrives. Wife queries via e-mail. Response is it's not their fault as the importer has delayed it. Wife responds suggesting they should have told us
so we don't sit home and wait. Their response is to cancel the order. Wife
then asks to be notified when her money is returned to her bank. Then comes a snotty answer in German language, which we understood. Wife sends back in Visayan language that if they want to do business in America, they should try using English. The manager comes back with "F... Y..."!
I wrote to the CEO of Candyworld USA and he said he'd investigate but never responded further.
If you like chocolate and you like being cursed out, then this is the company for you!
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