Initially we purchased 2 of these lousy hair straighteners... They gave a great sales pitch and demo. Selling point was a lifetime warranty. Needless to say they both quit emitting heat after just over a year's use.
Paid about 125.00 each.
I took back as each one broke, and told them i was unable to locate my receipt. They said they did not need it, they can tell by serial number when it was purchased.
They reluctantly replaced both after i paid them an additional $32.00 for each. (not at the same time).
The last one i replaced was 2 months ago. (december 08)
i took back in today as it broke a month ago, only lasting 1 month, but was just now able to finally make it back in. This is such an inconvience to have to return these products!
They tried to get me to pay another $32.00!!! I refused. They stated they would not replace without receipt even though they could clearly see it was in box and brand new condition.
I reminded them of the serial number. This time, they would not look it up or accept my word. I asked for manager. Employee called manager and spoke in foreign language while in front of me although he spoke english to me.
He still told me no on exchange. I stated i wanted to speak to him, so he redialed, and the guy on other end stated he was the owner, but refused to trade for a working one, and even more odd to me, refused to give his name.
I stated, "you are an owner and refuse to give your name"? He said i did not need to know this. He gave me this word, which made no sense to me eennamoll and this number. 713 782 0444 which i am pretty sure is fake and he kept saying it in a very low voice as to where i had to keep asking him to repeat it many times.
This company is a rippoff. People who have nothing to hide, hide nothing.
If the guy had half a brain, he would have exchanged it for a working one. Dont buy from these people. Just pay the same price for the which is much better and has a better name behind it.
I cannot believe an owner of a company would not be willing to give his name to a customer??? The question is... Why? I will be contacting others for sure.
Janice
Humble, Texas
U.S.A.
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