I received a shipment of the ACAI berry product after seeing it on the internet.
It was a $3.95 cost for the trial and i was told it could be cancelled if i called in before 15 days or i would be charged. However, i did not receive my product until after the 15 days. My bank account was then charged $79.90. I tried calling the number on my print out from the internet and they told me they had no record of me ordering anything or my name. I told them i had their product and they charged my bank account, so they must have record. I said i did not even
receive my shipment before i was charged and had no time to use it and they said, "well we start counting the days the day you order it." That was misleading and not conveyed at all. However, they still could not find my order. I tried calling several, several times again, and could not get through. They said to hold and someone would be right with you and that never happened and even got cut off. I never received anymore of the product and then again on 3/2/09, i was
charged $69.90 again. I called the phone number on the bottle and after waiting again for 30 min after saying it would be only 5 minutes, i explained the situation to the representative and she said the auto shipment has went out and they could not refund any monies on auto shipments just an EXCHANGE to any of their
products online. I told her that i didn't get through to the company and the
problems i had and that my inital shipment arrived after the time frame they said on the phone to someone who couldn't even find my account, that that was the reason i was charged for the shipment in full the first time because they count from the time you order it. Misleading indeed. I haven't received the next shipment yet that i was just charged but she did give me a cancellation number.By the way, the pills don't do what they say they would.
Dan
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