I have had Direct TV for a couple of years and can say that the ad the cable companies ran against the satellite companies is true: if it rains hard, Direct TV is out; if it snows, it is out; if it gets windy, it is out! Right now it has been out again for 2 hours, and who knows when it will come back on. I will have to call tomorrow and argue with them to get a credit for this down time. They are out so much in my area that I feel I have to get credits, and maybe they will provide better service.
Their customer service people, I figure, were hired from those who were too awful to even work for Comcast. I have been lied to many times. When I tried to cancel HBO, it kept popping back up on my TV and I would get charged for it. I would call again (I did this for six months in a row) and state I wanted HBO cancelled. They would tell me I had called to reinstate it, which of course I never did. The truth is a real stranger to Direct TV customer service people!
Once when service was out, I was told by one of their so-called "technicians" that they were ALWAYS out at that time of night (it was a Tuesday at 11:45pm) for repair and testing... I am a late night person and knew that was a lie!
Then, recently, I was told that if I could not get reception, it was because of the dusting of snow on my dish, and I would have to either get up there and brush it off or do without TV until the snow melted (which it was predicted to do 2 weeks later)!! My dish is only 20 feet off the ground, and climbing a ladder to brush the snow off is just what I want to do. The reception turned back on about two hours later WITHOUT me going up to brush the snow off, and indeed, the dish had even more snow on it when it came back on. So, another lie by their "expert" techs, one that could have killed someone if they had followed his directions. He got smart with me and told me it was too bad I did not want to believe him just because it was not what I wanted to hear. Yes, I did not want to hear another tech lie from Direct TV.
Who in our gov't is going to get super rich off this digital change where just about everyone will have to sign up for some sort of cable, either satellite or basic cable? At least they could have forced the companies to provide us GOOD service before they throw the switch next month!
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