Complaint / Review
Hsbc Retail Services Best Buy
Fraud billing late fees here is my complaint to the bbb

In a message dated 2/12 3:48: 15 A.M.US Mountain Standard Time, [email protected] writes:
Thank you for filing your complaint. As you requested, below is a copy of your complaint.

Within the next business day, you will receive an email acknowledging receipt of the complaint. That acknowledgment will also give you information on how you can track the status of your complaint through our website.

Complainant Information

Mr. David *
(personal info redacted)
Fax:

Company Information:
Retail Services (Best Buy Credit Card)
PO Box 60148
City of Industry, CA
91716-0148

,
Website:
Phone: Complaint Text

Using the bill pay system on this company's web site I scheduled payments to be taken from my checking account at least 7 days before due date. The company site claims that the payment will be posted on a certain due date and payment will be made on or before the due date. Each month this is not the case and a 29.00 late fee has appeared on each bill.

I scheduled Decembers 2008 payment 12 days in advance yet still I am billed a 29.00 late fee. After further research using search engines on the Internet I have found that I am not the only victim of this absolute fraud. If you go to usacomplaints.com you will find hundreds of people with the same issue. If you search the Internet regarding this company you will find thousands upon thousands of complaints about this companies fraudulent late fee charges.

I want this company to reverse all late fees on this account since its origination and then give me a balance of the account so I may pay it in full after the adjustments have been made. If the company decides not to accept this offer I will be going to local news stations and the US Attorney Generals Office asking them for an investigation of these fraudulent late charges.

I will file a complaint as well with the banking commissioner as well as the FTC. I have a perfect credit history and have never ever paid a bill or have been charged a late fee in my life. Here is the response I received when I called the customer service number on my statement" you can sue us if you would like". I never mentioned suing them.

Resolution Sought: Remove all fraudulent late fees and send amended statement so I can pay this account in full
Date Problem Started: 02/12
Date of Transaction: 06/01
Amount in Dispute: $145.00
Invoice Number:
Complaint Type: Credit/Billing/Coll.
Product or Service: Credit Card Best Buy Acct # 7001-1670-2363-1154

If you have any questions regarding your complaint, please contact the Complaint Dept. At (909) 825-7280 or email [email protected].

Complaint Department

BBB of the Southland, Inc.

Please always file a complaint with the BBB and The Attorney Generals Office on these Scammers!