I was told by AT&T that their service included Hi-Speed internet. After waiting 3 weeks for the delivery of the "modem," I called them again. They apologized and said they had not realized it was not available in my area. I pay my bills online through my banker. I made several attempts, with and without the assistance of AT&T agents, and was successful in paying online only once.
To make a long story short, I called them to cancel their service. I asked if there was a cancellation fee, and they said "not with them" and instructed me to call Dishnet TV about the cancellation. I did so and paid a cancellation fee. I asked for my final bill from AT&T and was told to wait until it came in the mail.
On Jan 12 I received a billing statement (Collection Alert) for $253.06 to be paid by Jan 13. I called AT&T on 01/12/09 and paid $53.06 by telephone, leaving a balance of $200.00. A few days later I called again to make payment arrangements on the $200.00. I talked to "Jackie," ID #329. I was instructed to call back when I had the money to begin the payment arrangement. I am retired and on a fixed income.
I called AT&T on Jan 29th to make arrangements to pay at least $40/month. I implied that I would try to pay more whenever I could. A female representative told me that AT&T would not accept arrangements and that I had to pay the full amount or 80%. She told me that no matter what I paid, it was still going to be placed with a National Collection Agency. I mailed a check for $40.00 on 01/30/09, leaving a balance of $160.00. I recently received a small loan to clear my credit.
Obviously I am not trying to avoid my obligation to pay the bill. I don't think it is unreasonable to be given the consideration to make payment arrangements. If they place it in collections, arrangements will still be made, I will be charged an additional fee along with the payment, and it will also affect my credit rating. I have much documentation of the problems I had with AT&T. I feel that this is very inconsiderate and an extremely poor way to do business. They failed to deliver the complete services offered. AT&T has over 1,400 complaints already filed against them. Some are similar to my complaint.
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