Just like alot of other people they called and said they were calling on my behalf because I owned one of the credit cards participating in a drawing. I was also told that I would get a paper that I would need to return to get my diamond watch which I never got and each time I asked about it they said I would get it... Still have never recieved it. I was offered their magizines, was told that it would be 15.00 a month for 5 magizines (4 reg monthly and 1 weekly) and it would be made in payment of 4 months at a time. Now they do not tell you that you pay monthly 60.00 a month and that you are paying for the 2 years up front, this you learn later only if you call back serveral times and tell them that it was misunderstood. I am sure that the employees there must be trained very well on what exactly to say to get you to think that it is 15.00 a month, and what they are not allowed to say. Even after I heard the recording of what I "agreed" to I was still confused and still thought that I was going to be paying 60.00 for 4 months payments in advance— in other words I would only be charged every 4 months not monthly 60.00. I dont see how they can get away with saying you are only paying 15.00 a month for the magizines but then can charge you 60.00 a month, that is playing with words and I am sure they only reason that they are getting away with it is because it has not be taken to court. I have been calling this company back from the first month trying to get them to cancle this because I was not recieving the magizines even though they were chargeing me the 60.00 a month. I put a stop order on the payment and a block on the card and called they and told them I had not recieved any magizines (I figured I would at least get the weekly magizine after 6 weeks) I was told it could take 2-3 months before I would see any magizines. I then asked why am I getting charged the 60.00 for the first 4 months in advance then I I will not be getting any magizines, this is when they informed me that it was not 60 every 4 months but every month, I told her that I wanted to cancle and my money returned then, she replied with the service is not cancleable (as I agreed too). I went over the fact that I must have misunderstood what I was agreeing to, and she told me that I was asked by 3 different people if I understood, the only problem with that is I was only asked did you understand what the other person told you, which I thought I did, but I did not and they refused to believe me that I misunderstood this. I was then told because of the misunderstanding that I would not be charged again for a few months untill I recieved some of the magizines. I said ok and thought I would wait and see what happened... As the next few months went by I got a few magizines... Thought not the ones I had ordered... I recieved a bill stating that they payment they tried to take did not go through and I had to now pay in advance 2 payments. I called them and told them I was still not reciving the magizines that I ordered and it had been over 4 months. I asked again to cancle, they refused, I again stated that I org. Thought it was going to only be 15.00 a month not 60.00 and I could not afford this because we just had a new baby and our money was tight and we still were not getting our magizines. Once again they refused to cancle and offered to reduce the payments down to 30.00 a month and if we go ahead and make the other 60.00 payment that they will not charge us again for another month to see if the magizines would come. I must say I should have refused this but I admit I have a hard time saying no sometimes. I gave them the benifit of a doubt and agreed once again, now this being a total of 120.00 I have paid for about 20.00 worth of magizines most of which are still not what I ordered. After another month of still not getting all of the magizines I was contacted for payment again, I refused to pay and told them to cancle the subscription that I did not want to deal with this anymore and I have been charged for something I am not getting. They refused to cancle and told me that the magizines will continue to come whether I want them or not... After that I have stopped answering the calls they make to me... Which for a long time was every day and now have tappered of to 1-2 times a week. I don't have the money to take a lawsuit out on them but would be more than willing to testifiy in a trial againest this company. I have learned the hard way not to trust anyone over the phone before you check them out on the BBB website. I have tried to cancle even on thier website but they email would not go through... And now I can not even get to the sight... I give up.
Jennifer
Las Cruces, New Mexico
U.S.A.
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