I lived at Avalon Apartments in Columbus Ohio for three years. When my roommates and I first moved in, we were happy with size and location of the apartments. Unfortunately, however my roommates and I had a very poor experience at Avalon and would not recommend Avalon to anyone seeking an apartment. We have spoken to a number of other dissatisfied tenants of Avalon and I am posting this report simply because I do not want others to have go through what we went through. Below I've listed only a taste of what it was like to like at Avalon apartments:
1. Rodent problem
Within a few days of moving into Avalon apartments, we found that the apartment we had moved into had a rodent problem. We sent a request into the office to have this taken care of, and after no response we had to take care of the problem ourselves. This included killing eleven mice. At no point were we reimbursed for the cost of the mouse traps, provided with any help in the extermination process, nor were we provided with any reduction in rent.
2. Garage door
Our garage door (to our attached garage) broke resulting in the garage door hanging in the half open position. We called the emergency maintenance, but no one came. Since a half open garage door is an obvious security risk, we were forced to detangle the cable and lower the garage door ourselves. It took over a month for the maintenance crew to come to out apartment get the garage door fixed (and it took multiple attempts for them to fix it). Thus there was a period of one month were we did not have access to our garage and we were not provided with any reduction in rent.
3. Break-in
A break-in occurred to the patio door of our apartment. The door hard been pried open, resulting in deformation of the door and significant damage to the molding surrounding the door. The only maintenance support that was provided included the nailing of the broken pieces of the molding back on (the same pieces of the molding that had been ripped off by the intruder). This resulted in a door looking like it had obviously been broken into and one that would not take much to break into again. It was left like this for over a year until we moved out.
4. Air-conditioning
In early June of we placed a maintenance call for our air conditioning not providing any cold air. The maintenance crew came out and simply replaced the air filter. This did not solve the problem in any form. We called the maintenance again, with the same result. Over the course of four full months (the entire summer) the maintenance crew did not fix the air conditioning unit and we had to live in an apartment that reached temperatures in excess of 80 degrees. At no point were we provided with any discount in rent.
Again, these are only a handful of what we went through at Avalon, and we have spoken with many others who have shared their discontent with Avalon Apartments. I would advise you to stay clear of Avalon Apartments.
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