On March 6th I called and made a check by phone-my phone call was automatically forwarded to a real person while checking my Mastercard balance. I was told I was over my balance and asked to pay $150.00 to bring my account up to date. I actually made a payment for $175.00 to make sure I was under the credit limit. (I have never been over my credit card limit since I received my card nearly 2 years ago, except for this last January when they applied the $59.00 annual fee to my account.)
On March 7th I received the notification that my credit card had been cancelled. I called the automated line on March 7th to confirm the notice and that the payment had been applied and was told I was $25.00 over my credit limit after the $175.00 payment. I ended up hanging up on the person as he couldn't explain the charge/charges making me over my credit limit.
Well, effective today (March 7th) I have stopped payment on the $175.00 until they can tell me what's going on with my account. I'm not sure if it will help or hinder things but I'm not paying over $900.00 they tell me what these charges are for. I wanted to email a customer service dept but am unable to find an email address.
0 comments