My debit account had already been fraudulently used, so I withdrew all of the cash from it and had all appropriate services and billings redirected so I could close it. After several requests to my bank to do so, I realized it was being kept open from a recurrent billing by ValueMax123.com for $19.95. As I was trying to close this account, this also incurred an additional $15 each month for overdraft fees from my bank. After two months of this crap, this company is responsible for my loss of $69.90!!
I called their phone number, they agreed to "cancel my membership" (how kind!"My membership"). They refunded one month of membership fees ($19.95), but told me that I would have to fax copies of my bank statements to have the remaining $49.95 considered. Outrageous!
So far, we have had several exchanges. I have reported them to the attorney general in Nebraska, Nevada, and Illinois, Better Business Bureau (who, by the way, gives them an "Unsatisfactory" rating - this isn't the first time they've done this - surprise!), and the FTC. We'll see if I ever get my fifty bucks back.
They go by a few aliases: Vertrue, Adaptive Marketing, Value Max. Valuemax completely burglarized my account, took about $70 from me, $50 I may never see! Never authorized them to charge my account. I've already been so angry about this, I don't know what to say...
Phrancheska
Las Vegas, Nevada
U.S.A.
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