Usacomplaints.com » Miscellaneous » Complaint / Review: DuroPower Inc - Deceptive Disclosure and No Quality Control. #407383

Complaint / Review
DuroPower Inc
Deceptive Disclosure and No Quality Control

I purchased a "NEW" Electric Generator on line and agreed to the terms, which included shipping if the generator needed to be returned. The problem began when they shipped an apparently used and defective generator not exactly what I ordered. Their defense is that they don’t inspect the individual generators when they come in from China, they just re-ship. They refunded the cost of the generator, but not the shipping costs of $100.00 each way. Their Defense you agreed to the terms. My Defense I did but they did not ship what I ordered "A New Generator"STAY AWAY FROM THIS COMPANY LIKE THE PLAGUEDUROPOWER.com

The following is one of my e-mails to them

Brenda, Customer Service: In addition to the obvious defects I formerly advised you of I have found several more. I do not think it is safe to start the generator. Based on my initial observations I think that the generator has either been previously used or has been tested and something has caused a electrical short that might have caused the generator to be unsafe. Since it is a Propane Gas Operated generator I feel that, with the obvious defects, there might also be a defect that might cause a explosion. I am just a consumer and discovered the obvious defects almost immediately i cant believe that you could have shipped the generator that way. A inspection by one of your shipping employees must have also seen them. Therefore under the circumstances i intend to cancel my order due to your negligence for sending me a obviously defective generator. Not to mention the fact that you will not return my prior e-mails or telephone calls. Please send me a return prepaid shipping label so that i can return the generator. My credit card company has been notified about the situation. Dave w.


Offender: DuroPower Inc

Country: USA

Category: Miscellaneous

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google