Because I travel I chose RiteAid for my pharmacy; but they don't live up to their claims of caring for the customer.
I believe it's a company thing not supporting their employees. I see the way they work hard and try to do their jobs; but something is going on where they are prevented from being able to do the simple task of get the prescription and patient's info, fill the prescription and then hand it to the patient all in a timely manner. I'd asked that my two prescriptions of differing amounts be coordinated so I'd have the correct dosage; I was told it depended... Had to do with how payment was handled. Something is wrong behind the scenes and I'd like to see the Corporation heads take a look see and fix it. Either they have no way for an employee to communicate they need help and what that help will be or their pleas fall on deaf ears. I've emailed directly to these corporation heads I'm talking about and I have had no response to my complaint of not being able to get my prescription in a timely manner either.
It's scary to see them in action... Telling a customer that although they called ahead two days they don't have the request and therefore their prescription is not filled. I was kept hanging around because I believed them when they said it'd be a certain time period, but they just keep extending it, then suggested I go home and let them call when it's ready. I've yet to get the call, but I'm sure they'll have a good reason and/or excuse for it. I'll be looking for another pharmacy to do my business with after all, it's my health and they don't seem to care.
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