I submitted for my $21 rebate within 48 hours of getting my service hooked up. The $21 was supposed to be for a year. Since then they claim they did not get the information.
I have called each month. The first month it was removed, and I was told it would take 6 weeks but it would be taken care of. I got another bill, and it was on again. I called and spoke to at least 5 reps and was told it would be taken care of, it would just take up to 6 weeks to show up on my bill. I made my payments every month of what I was told to pay at the beginning.
Now they tell me they are not going to recognize the $21 a month rebate and I will have to pay the full amount. This is truly poor business, because I am retired and I cannot afford for them to deceive me like this. I would think that after all the times I have called they would work this out. Beware of bait and switch.
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