Situation: I ordered a pooltable from Pooltablesdirect.com after speaking with "Andrew" (assume it was Andrew Walker, CEO) in September. He "sold me" that the custom built table would be delivered in 12 weeks: I paid $1499 in advance, and set up a tentative appointment for a professional installer to be at my home in December.
Challenge: After 14 weeks, and no delivery or communication by Pooltablesdirect.com, I called the 800 phone number on three different occassions during business hours unable to speak with any company representative. I left two messages outlining my transaction number and requesting a call back regarding my order. I received NO REPLY.
Action: I sent a series of emails requesting simple information regarding my order only to receive replys from Pooltablesdirect.com customer service stating, "... Our phone service is being changed... We apologize, " and "... We are changing our manufacturing plant due to 'unable to meet our standards'..." Again, I sent emails requesting to speak with a customer service representative in person; I left my home, cell, email, physical address. I have not received a telephone reply to date. As a result of extemely poor customer service, and NO DELIVERY OF GOODS PAID IN FULL (by the way this is illegal and punishable by law) I have filed a dispute and report to the local authorities.
Result: If you are reading this report, then you are either thinking of purchasing from this business or are in a similar situation as described. Either way, I would suggest NOT PURCHASING ANYTHING FROM Pooltalbesdirect.com or you'll probably find yourself in the same situation.
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