I don't understand how a company like Wells Fargo Auto Finance is still in business. I refinanced a vehicle with this company back in 2005 and thought I made a good decision.in 2006 I decided to acquire a loan on my vehicle for extra cash and went into one of the offices in Cincinnati, OH. After the paperwork was pretty much complete something told me not to go through with this transaction so I didn't.
Well the representative was pretty upset and I couldn't blame him, I changed my mind right before I signed on the dotted line. Ironically the very next day, my car was broken into at my residence where I had lived for 3 years and never had so much of a scratch on my car. After I called the police to report the incident I got a call from that same nice gentleman from Wells Fargo asking me if I was ready to complete the loan. How ironic, and unfortunately I didn't have the energy, time or money to pursue it. That should have been my wake up call, but hey, one bad apple doesn't reflect the whole company right? Yeah, right.
I recently fell behind on my bills due to an unexpected financial hardship and fell behind on my car payment and other financial obligations. I asked a family member if they could help me out to keep my payments current and they said yes. I spoke to Wells Fargo (different offices as I have credit cards with them as well) on the phone and explained to them that the money for the car payment would come out of my family member's account well they asked to speak to the individual to getting verification and therefore I got them on the phone to verify that was okay to do.
We spent quite a bit of time on the phone with them to make sure everything was accurate and they even allowed a two month extension to make my next car payment... What a great company?!
Well next thing I know my bank account is getting drained by Wells Fargo for car payments, credit cards the whole shabang! I call the company to explain what has happened and they tell me I authorized it. They first tell me I made a payment on line and that several checks were written to them and were returned for insufficient funds. My reponse was why would I authorize you to take it out of an account that had no money and I even had my family member on the phone so you could take the money out of that account? At this point I'm thinking who do they have working for them, did I not communicate intentions correctly although I was on the phone with them for at LEAST 25 minutes or are they just that lazy not to imput the correct bank account number to get paid?!?!?!
I spoke to a supervisor, Daniel Green, and asked him to pull the tape recording of the conversations I had with them and wouldn't you know, those conversations were never recorded? He was absolutely no help and basically said oh well, there's nothing I can do you authorized it. BUT I DIDN'T.
So the phone calls continue threating to repossess my car, although I have communited to them that my intentions are to get my payments current as well as I have sent them money to reflect the same. They can't continue to conduct business like this. If there has been a class action suit initiated please let me know, this conduct needs to be stopped.
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