I placed online order for 'Nikon D80 Nikon 18-200mm f/3.5-5.6G ED-IF AF-S VR II DX Nikkor Lens' Package for $929.00. Soon after it, I received an email with request to call them to confirm the order for 'my security' reason. Upon a conversation their rep told me that the battery/charger package is not included - I need to purchase it separately. Even though it sounded a bit strange for photo camera, I thought some expensive electronic devices might have such selling practice. They offered me some '5h long-life battery with Professional charger kit' for $399. When I received the package, there was a standard 'Quick' charger/battery, and label on original camera box explicitly stated that 'Quick charger / EN-EL3e battery' is in a list of Supplied accessories' - not in a list of 'Optional accessories, purchased separately'.
Documentation in the box was jammed/folded little bit - like it was used before and packed back.
Package came with 'Sigma' lens - not with 'Nikkor' lens as it was described on their web-page.
When I called them to resolve the problem, they put me on hold 3 times for about 20 minutes and disconnected calls. Finally, they said they put 'much better' lens than the origiginal one. When I asked about replacement they said that if I wanted I could send them back 'better' one (Sigma) at my expenses, they would send me 'worse' one ('Nikkor') and I also need to pay bextra $150, because those better' Sigma' lenses is on promotion right now so they can give me such a good deal, and 'Nikkor' is not.
When I refused to do this and asked about 'unconditional' replacement for no charge, they said that I agreed to have this substitution upon my confirmation call. When I denied this statement and repeated my request for replacement, the Hispanic-accent guy I talked with started to use 'R-rated movie' language towards me for no reason. Because of those complications I decided not to give them a chance to fool me for third time in a raw, and I called them next day to say that I wanted to return whole package for 100% money refund. They said they would do it only after I send them a check or money order for 23% worth of entire purchase as a 'RESTOCKING FEE', and they will issue RMA number only 2-3 weeks, after they clear the payment. When I tried to insist on my right to return the entire purchase for 100% unconditional refund because I RECEIVED NOT WHAT I ORDERED, the guy used offensive language again.
I contacted my credit card bank (VISA) to put this payment on dispute and sent them package back. With proper insurance it was $41. Hope it will be the only money I lost on this stupid transaction (aside from hours of time and millions of brain cells)
Stay away from this company!!! If you know the lawyer who is willing to initiate a 'Class Action' against this company I would be one of the first to join it!!!
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