On November 28 I went online to purchase my child the Elmo Live and a Pop up funland. The total came out to be 131.69. When I later checked my bank account I noticed that I had been charged twice. I called the 1800toysrus and talked to a representative and he assured me it was only an authorization hold so I said ok and didnt think twice about it. A few days later it was still on there so i called back and spoke with a supervisor & she finally noticed that indeed i had been charged twice. When I first made the order online I used a debit card, and i accidently put the wrong security code in so i got an email saying my order had been suspended to please contact my bank, so i went back and cancelled my order just to be on the safe side. The supervisor informed me that they didn't cancel the order and they continued to run the card until it went through, but at this point i had used my other debit card and redid my order. So in the end i was shipped (&charged) double my order. The supervisor and I talked and she is getting the amount for the second charge credited back & sending me labels to send the extra products back. Well during all of this overcharging I accumulated NSF fees because I didnt have enough funds in my account to cover being charged twice. So I called back and talked to another supervisor this morning, and she told me that it was not toysrus responsibility to reimburse NSF fees. I then asked to speak to someone above her and she informed me that she was the supervisor and the one handling my account, so she basically refused to transfer me to a manager or someone higher than her. I fully understand that it is in the terms in conditions, but it was the company's fault and in this case they should beresponsible. I feel disrespected and used, if it weren't for people like me (parents) toysrus would not be in business, and for them to treat people like they dont matter is just unethical. It is Christmas time I cannot afford to be overdrawn 75$ in my account, and i would expect some compassion from such a popular company as ToysRUs to take responsibility for their mistakes. I will NEVER buy another item from toysrus or any of it's affiliates!
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