I placed an order online at Toysrus.com and at the time i never considered how big of a mistake it could be. I bought almost $500.00 worth of products. The next day i went to go look at my bank account and i was minus money. It didnt make sense because after bills were paid and toysrus was paid i should have had about $400.00 left in the account. I called my bank and she told me toysrus charged me twice. I called toysrus and they were very cavalier about the whole thing. I told them they charged my account twice and now i have to pay bounce check fee's and i have no money for the rest of the week and i needed to get food, gas etc. The operator told me there was a glitch in the system and it happened to a few people; there was nothing they could do about it at the time and i would probably get my money back in 3-7 business days. How can a company just take your money like that. Now i have no money until they put my money back in my account and i have a young daughter who needs food, juice etc. I am at a loss because i never thought that would happen. To top it all off whenever they do decide to give me my money back some of it the bank will take because of the "bounce check fees". I will never buy anything from toysrus again... Online or in store and i pray that people read this and are careful so they dont have to sit there and wonder how they are going to get to work, pay for their childrens needs etc just because toysrus screws up and wont do everything possible to immediately fix the situation.
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