End of September and on doctor's orders, we purchased the highest end Sealy Posturepedic Signature queen set at Waldorf store. What was delivered was defective and had the wrong box-spring. They refused to fix it but filed a "warranty claim" which meant they would send out the "mattress sheriff" to check it out. A month later, their inspector showed up and reported NOTHING WRONG WITH THE MATTRESS!!! Box spring doesn't match and one side of the bed is hard as a rock and my wife falls out of it on that side because it leans so much! The other is soft like it's supposed to be! Since they will not support their products nor their customers, the only recourse is to either challenge the credit card transaction - now 2 months old due to their stalling techniques, or take them to small claims court. It would have been so easy for them to simply lay on the mattress to see it's messed up, but this is not how they work. I now suspect they are selling counterfeit mattresses and bait customers with good ones in the stores and deliver something completely different. Stay away from these con artists.
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