My name is Alma Vicente i got hired at verizon wireless July 5th during my employement at verizon wireless i never had a write up against me or anything negative under my record just a few verbal coachings from here in there. Some time in October a customer by the name of Bryce came into the store regarding issues with his blackberry phone. Customer stated that he noticed that his blackberry was making calls on its on. I troubleshoot the phone but the phone didnt have any signs of being broken or damaged. I told the customer that his phone seemed to be working fine, i handed the customer the phone and he tossed it at my desk and told me that he knew something was wrong he told me i didnt know what i was doing at this point i called my assistant manager on duty David. He came and introduced himself to the customer told him that he was the assisitant manager and that he could assist him with any problem. Customer told manager what was going on with the phone my manager checked the phone as well for any software problmes or anything. David couldnt find anything the manager was previously working with another escaled customer at the time i asked him to assist me, David told the customer Bryce that he would be right back to further assist with the issue. My manager walked away and left me there with the customer at this point the customer gets really upset and tells me that we are both stupid idiots and that we dont know what we are doing i told the man that the manager said he would be right back to assist him and customer got upset and told me "shut up dumb bitch you dont know what your doing" i told then told the customer that he would have to loose the bad language he responded by saying " i pay verizon money every month i have the right to talk to you any kind of way i want your just an employee" at this point i told the customer that i was not going to be able to help him that he could find someonelse to help him. I locked my computer and took a step back. Customer then verbaly attacked me by saying "you dumb stupid bitch you help me with this problem" i told the customer i was not able to help him i started walking away and he went off telling diffrent kind of insults at this point i myself is really fustrated he's walking behind my back and i turn around and tell him "you need to shut up dumb chinese man" i was so upset that this customer felt he could talk to me any kind of way he thought he could just because he was a customer of the company and i was just an employee. Customer got upset too and threat me by saying "im going to wait for you to get off and beat you up" i just ignored him and walked to the back room. I waited about 10 minutes for the customer to leave i then went back outside to continue with my shift. My assistant manager called me to the back and asked me what had happend and i gave him this summary. My manager told me that the customer had called back to tell the maneger about my actions my manager talked to me told me that the customer was very upset i told my manager the way he made me felt and that he even threated me my manager did nothing about the threat he just asked to write an email describing what had happend for his records but like i said he didnt do nothing about the threat that was done against me. The next day my store manager was scheduled to work and asked me what had happend i foward him the email that i had The officer told me and my manager that the customer acted like a "jerk" with him and that if anything else happend or went further than this to contact him again. My manager told me that because of the threat that verizon wireless was resposible for bringing corporate security into the store for my security but i never sawe that happen they only contact me to find out what had happend they wanted a summary of this story. And that was the end of it i never got updated with any other information on the case on November 4th i leave on a week vacation all the way to the 12th on thursday November 13th im scheduled for what we call a skip level a meeting with all the employees of the store excluding the manager we sit and talk to HR and our district manager to give feed back on the manager i attended the "skip level" from 7am-9am that morning after it was over my District manager calls me to the back office as we walking to the office i ask him is this over the inciddent that happend with the customer im hoping ill get transferred or something he tells me yes it is. We go inside the office and HR and my floating manager and district manager as well are all sittin in a circle, i sit down and say hi to all my District manager Thomas Johansen ask me to give him a brief summary of what happend that october night i tell him the entire story after im done he tells me "because of that incident im going to have to terminate your employment with Verizon Wireless as of now he ask me if i have any questions and i said well whatever happend to the corporate security i tell him that they didnt do nothing about the threat that was done to me or anything. Joyce Downs then inturrupts and says there is no such thing as corporate security im litteraly in shocked she tells me didnt someone from corporate contact you? I tell her yes but what is a call going to do? She tells me shes sorry. I respond saying all this time my life could of been at risk and you guys didnt do anything or cared for me. They just looked at me then my district manager tells me he was to walk me out the building and so i leave and thats the end of my career at Verizon Wireless Iam writing this complaint because i feel that i was unfairly terminated from my jon i never once got written up for anything my attendance was good always on time they was just looking for anything to get rid of people since Circuit Citys are going out of buisness and Verizon Wireless has a Contract with them Verizon is now faced with hundreds of extra employees and they are just looking to fire the poeple that they have working at the retail stores hopefully this gets to someone that can understand my point of view and understand that i was unfairly dismissed. A week after i been terminated i was talking to my previous manager one who get insights on the company and told me that the word in the corporation was that the customer kept making calls to corporate saying he wanted me fired and wanted to get a notification letter once it happend if not he was going to terminate his contract with verizon and sue the company. I was suprised to hear this, this could be another reason why i was let go so unfairly once again i hope someone can help me with this. Thank you
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