Hello,
I have stopped by the verizon wireless store 501 West Felicita Avenue, escondido, ca 92025 (760-705-7133) to see what my options are and if I want to stay with Verizon. Young gentleman Ameen Ashqar greeted me at the store and I told him the reason of my visit. He said will look at my account and will go with me over the plan and features. He had offered me a plan for $104 but I would have to add additional phone line and pay extra $10/mo and will have 1400 min/mo instead of unlimited minutes but I will get unlimited data. However, it sounded too good since I paid $115 without 2nd line, so I had to ask if that was legal to do, since he was openly flirting with me. Ameen, said it is legal and he is a manager and in charge there.
A few days later, Ameen has texted me asking me if it would be ok to keep in touch with me via text. I asked Ameen if my new phone has arrived to the store yet, and Ameen responded to me that he would check, also he said: he likes to take it to my bedroom. I didn't like it especially I have felt it might be the case when he was offering such a great deal. It started to get uncomfortable so when I stopped by the store, Ameen asked other associates to leave the store and asked why i haven't replied on his message. I told him that I was uncomfortable with that and quite inappropriate, he didn't say anything, he seemed to be ok. He looked into my account and said that I had to come back again to switch my phone. When I came back Ameen wasn't interested in helping me, so young lady tried to help me although she didn't know what to do so she was asking him a few times for help and they were gesturing and txting to each other trying to keep it as a secret. I have been waiting there for an hour then they told me that my account is locked and they have to reset it by calling a district manager. Another hour went by, they have finally reset my account.
When I got my bill it was $195 instead of expected to be $165 one time charge and the following should be $106 monthly. I went to the store and young lady said that I should get a refund of the $30 in my next bill cycle. The next month came by and I got a charge of monthly plan of $148.
I was back at the office showing that I haven’t received -$30 and even further I’m being charged $148 instead of $106 the lady said that the next month will be corrected. Next month statement is out and sure enough it wasn’t corrected and I’m being charged the rate plan that I haven’t been signed up for.
I have a copy of the contract with $106 per month but they are charging me $148 instead.
I called Verizon *611 and they told me that I have 1400 minutes plan and the price I have signed the contract is for 750 minutes, so if I want I can switch to 750min to keep the price I have been offered and that it was a mistake on that store’s part but they can’t help me simply because that store isn’t a Verizon store (even though it has a Verizon Wireless name on it) so I need to speak with their district manager and advised me to call corporate office at 949-748-6100 to get contact info of the district manager. It puzzled me because the store has “Verizon Wireless” name on the building but the customer service said it is not direct Verizon store.
I have called corporate office they took my info and said the district manager would call me back. Michael Burgan (619-540-7613) called me back, while I was with a client and I have returned his call after my meeting, he didn’t pick up and I left him a voice mail – waited 2-3 days called him again, left voice mail, didn’t get the response and since then have tried him a few time - no response. I have called back to Verizon customer service - they have said same thing that I was given a wrong plan by that store and they can cancel the second line but it would have to be the line with # 858-602-8500 which is the line I had before renewing my contract and the line that is on my business equipment, business cards and websites. Otherwise, they can’t help me at that moment and will call me back soon. I have never heard from them so I called again, someone called me back left VM to call general # and anyone would help me with the issue. I called Verizon again, they have listened and said would look into the contract and call me back. I have never heard back from them again.
I have decided to call a cancelation department to get a help. They have asked and listened to the same story again and told me that I need to call district manager because it is not their store and they can’t help me. I have explained that I have tried to reach the district manager for two weeks, I have called Verizon 4 times – no help. They have reassured me that they would request a call from district manager and I will be contacted. It has been a week since then and I have not heard from anyone on this issue.
It has been over a month of trying to get a help and get to someone who has a responsibility to look into this issue with no success.in 3 days another payment day is approaching which is outrageous for the services I am getting not mentioning that I have not signed up for the amount I am being charged for but I keep paying it to keep my service current. It is clear by now that Verizon is comfortable to drag this issue and keep sending me away from one person to another. I have been patiently trying to resolve the issue and have been giving them the opportunity to correct it, unfortunately I can’t afford to pay such high amount anymore.
Thank you,
Angelika Joenathan.
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