I found a $1.00 charge on my bank stmt.in Oct. From a qx telecom and didn't think to much about it. When I received my Dec. Stmt. I noticed a charge for $59.78 from the same company and I became suspicious.
When I called the phone # the first time to inquire about those charges a lady named "Tye" told me that they mailed me this pre-paid phone card with a promotion that stated that if I didn't want it I needed to and cancel it or I was going to be billled. I explained to her first of all that that's illegal, and secondly I never received this "so-called" phone card. I demanded a full refund at which time she kind of laughed and said sure we'll give you a refund. I didn't believe her and told her as much.
I called back that same day a few hours later and spoke to a "Mark" who said I would be refunded only the $59.78 because the $1.00 was for postage. I told him that I never asked for this at which time he gave me a different story than "Tye's" and said that a company they hired to call and solicit had told them that they had contacted me and that I agreed to this pre-paid phone card.
I informed "Mark" that that never happened and then I asked him how they got my credit card #. He said that a company I had done buisness with in the passed said I gave them permission to give it out. I told him that was ridiculous. No sane person would do that. I demanded a full refund of $60.78 and again he refused.
I then asked to speak to a manager. I was then transferred to a "John". I went through the whole matter with him and he said it was my word against this company's. I asked what company they used to and he said he couldn't give out that information. I asked how they got my cc info and again he said he couldn't give that out. I then realized I was getting no where and I stated that they would not get away with this and until my money was refunded they would here from me every day.
The next day I contacted my local Consumer Fraud Division who instructed me to contact my bank and let them know I had unauthorized charges on my debit card and they would be able to refund my money. I did that and got all my money refunded and my cc was canceled.
My next step is to contact the FCC, the Attorney General in CA, and the Consumer Fraud Division in Ca. I hope that everyone this has happened to don't give up on making this company pay for what it has done. I know I don't intend to. Company's need to be aware that they can't do this and get away with it. Also, the company or company's that sold our credit card information need to be aware that what they are doing is wrong and we aren't going to stand by and let it happen.
0 comments