Complaint / Review
JustAnswer.com
Site calls experts real doctors but never verifies credentials

JustAnswer says that they provide experts all over their site. They even claim on their site, "Distinct from other answer sites on the web, our Experts are actually doctors, auto mechanics, veterinarians, CPAs, teachers, computer Experts, etc."

This is an out-and-out lie to deceive people into paying money for questionable advice. JustAnswer never certifies that a so-called "Expert" has any training in anything. Their terms of service state:

"No Assurances Given From and No Reliance on Term "Expert"
Throughout this Site, certain terms, including "Expert", "Specialist", "Consultant" or "Advisor" may be used to refer to someone who claims to have certain knowledge, background or experience that may be useful in responding to a question posed by a user. Use of such terms provides no assurance that the person answering your question has any expertise or qualifications to give such advice. You acknowledge that JustAnswer has not and cannot independently verify their qualifications. If you do not like any answer for any reason, your sole remedy is to disregard the answer and not pay for it. Notwithstanding the foregoing, JustAnswer reserves the right, but is not obligated, to remove any content that it believes violates any of these Terms, including, without limitation, any objectionable or personally identifiable information."

They hide this in the middle of about five pages of legalese. But all over their site they claim that "their experts" can answer your questions, even stating, "our Experts are actually doctors, auto mechanics, veterinarians, CPAs."

More than likely that MD who is answering your question about your child's sickness, or that CPA answering about your sensitive tax info, is an out-of-work cab driver from Yonkers, sitting in his underwear at 3 am, "googling" some so-called "expert" answers.

JustAnswer.com doesn't have any oversight of their "Experts" yet makes people believe that they do. Shame on them. Don't give them any of your hard-earned money.

Andy Kurtzig, their founder and CEO, is responsible for perpetrating this deception, and other posts all over the internet confirm this.