I am really mad at Direct TV's customer service. I referred Pauline to Direct TV a couple of months ago. I gave her my account number and the number to refer a friend, 866-443-8869. She hooked up with Direct TV. She gave them my account name and number and said we would get a $10 credit on both our bills for 5 months. When we got our first bill there was no credit, so I emailed Direct TV. I was told we did not call the right number. I know the right number was called because we still have the paper I wrote the number on that Pauline called from.
So I called Direct TV to tell them they were wrong. I talked to a girl named Erica. She said she saw that Pauline did call from the right number and she would fix it, and that we would get the $10 off on the next month's bill and for 5 months. Well, I saw the next month's bill and there was still no $10 credit. So I called (10-28-08). The man said that Erica told me wrong and that Pauline did not do the proper procedure to get the credit. I was so mad I could have spit nails through the phone. We did do everything right! She called from the right number, she gave them my account information and got the right packages, etc. I do not think this man (I was so mad I forgot to get his name) ever told me what she did not do right, just that Pauline did not go through the right process.
Like I told him, "Just because you did not enter something on your end right is not our fault, and we DID do our part right!" He refused to fix it, and I told him it was a scam! So I went to Pauline's house to let her know we were not going to get the credit. She said that it is a bunch of baloney. So she called and talked to Mathew, and he said that WE WERE ENTITLED TO IT. He fixed it and says we will get the credit in 6-8 weeks. Another wait...
Now tell me, is this a runaround over a scam, or do people just not know what they are doing in your customer service area?
I used to have a very high opinion of Direct TV, and now I am embarrassed over this ordeal. I will be very pleased if I do receive the credit Pauline and I are entitled to, and my faith and opinion will be mostly restored in Direct TV's customer service. Otherwise I will let everyone know what I think. Businesses like this are still in business because of scams. That is how they have been in business so long. They get people to think they are legitimate, with promotions, promises and too-good-to-be-true offers. Customers call on their promotion and are told all the right things. Then, after they have signed for a 12-24 month contract, the company pulls the rug out from under them, and they are stuck in a contract they cannot afford to get out of, yet Direct TV is not liable for their promotional ads and is able to scam people.
I will never refer anyone to Direct TV; I do not care if they promise me a million, because I know their promises are empty. Every call is supposed to be recorded, so everything should be able to be verified. They do not care to satisfy customers. Why would they, when they have us locked into a contract? I personally think these contracts should be changed. If we want out of a contract where we know we have been done wrong, especially in the first 3 months, we should be able to get out without paying a penalty. I think these contracts are a way for companies to run scams, mislead consumers, and just plainly rip off folks.
I will see if they honor their last promise from Mathew. Meanwhile, I have sent Direct TV another email explaining the whole ordeal, similar to this report, and will see what they email me back. Who knows. Probably another runaround. For anyone reading this, I would not tell you what to do, but please beware. I do not recommend Direct TV or their promotions. My mistake is that I did not check into "rip off" and similar sites before referring someone. I do not always believe everything I read, but when I read more bad than good, it probably means they are bad. If I can, I will let you know how this turns out.
0 comments