I called Customer Service to check availability of Sony DSC-T70 digital camera though it was advertised as 'In stock' and 'usually ships in 24 hours.' After waiting on-hold for about 10 minutes, the agent finally picked-up the phone. When I asked my question, he said something unclear and just hung up on me. I was really frustrated and called back immediately, asking to connect me with Customer Service supervisor. When I explained about my complain about the agent, supervisor replied that he is not responsible for agent's actions, and everyone does whatever they want (though the message says that all calls are monitored for quality purposes). It was my worst experience with the merchant. What a waste of time!
0 comments