When I signed up for internet service with Mediacom of Ridgecrest California I was promised a low rate. The first couple of bills reflected the promised amount. The following bills we at the normal rate which was much higher than the promised.
When I went to the office to see what was going on the woman behind the counter said that there must have been some kind of mistake, "we dont have an offer that low". She charged me an additional amount to make up the difference for the first two bills but she also gave me the lowest price she could. Being nieve about Mediacom I went for it.
As the bills came in I just paid them figuring the high amount was the back charges ect. When I finally figured out what was going on I asked to get a copy of my billing history and was told by the ditz at the counter that they dont have those records locally. I would have to contact corporate.
I contacted corp and was told that no, they dont have those records, they have them at the home office in Ridgecrest. I once again went to the office and asked for copies of my bills. They once again said they didnt have them. I asked to talk to the person in charge and was told by the lady behind the counter that she was the person in charge.
Ok... Called corp again and asked for them to have the manager call me so I could arrainge a one on one meeting. No call was ever made. I discontinued service. I continued to recieve bills for service I no longer had and to top it off the asked for me to return thier cable modem.
I refusd thier modem when I signed up so I could use a much better Motorolla cable modem. They actually garnished my wages to pay for the past due charges and the modem I never had in the first place.
I dont care what the charges are for satilite internet service. It's still gonna be cheaper than dealing with Mediacom.
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