Ordered SteamBuggy and Mini Blow Dryer, from TV Informercial on Lifetime, Ch. 108, Dish Network, on 10/03/02. My Bank Account charged $194.94 the next day, on 10/04/02. I was promised delivery within 3 weeks, by 10/25 no delivery, so I called again.
Customer service had 2 numbers, 1-800-373-5098 (which usually answered and put me on "permanant hold and 1-800-558-0420 (which was always busy). Telephone Customer Service just gave me the run-around that the product was on "backorder" and always put me off with this for 3 weeks, then 6 weeks, then 8 weeks, then sent me a card promising Dec. 1, then another card promising Dec. 22. I called on Dec. 7, and was told that no delivery date known by even Dec. 22, maybe 4 weeks more, but delivery date was really "undetermined" at that time.
I asked for refund on Dec. 7, was promised a "prompt refund", which never arrived. Customer Service kept giving excuses like, "sorry the previous Customer Service Rep did it wrong and just cancelled your Account, and didn't issue the refund"..."you haven't received your refund yet, we'll send a note to Corporate to rush your refund", and that's the way it went week after week.
5 Letters to Customer Service Box 5018, and to Tristar on Barnes Road have gone unanswered. It is now 01/18/03 and still no refund (and no Product). I have written Formal Complaints to the Waterford BBB, the Hartford Office of Consumer Protection, the Federal Trade Commission, Comsumercomplaints.com, Comsumer affairs.com, and am preparing letters to the District Attorney of their area, and to their State Attorney General (and anyone else I can think of).
I have found many Compaints against Tristar on the Internet, as to problems such as mine, and the quality of their Products and Customer Service.in my opinion Tristar is running an Infomecial Ripoff, Scam, which looks like it also involves Fraud.
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