On July 14 Platinum Protection salesmen, Bridger Harrison, knocked on my door and offered your security services to my property. He stated that Platinum Protection was new to the neighborhood and offered me a great deal to post their sign in front of the house. I was told that I would have a locked in price at about $48.71 USD per month for 5 years. That sounded great but I had a clear question for him "If I have financial hardship in a year or two, will I be able to cancel with no penalty" He clearly said "yes, an agent would come to the house, I would pay a $30 USD trip charge to uninstall and remove the equipment from the house." He handed the contract and I signed it. After the installation, someone called in to record my confirmation of the contract over the phone and I agreed to the locked in price that Bridger had mentioned.
A few days later Platinum Protections called to confirm the service and because I was still a bit skeptical, I just wanted to confirm that there was no penalty to cancel he said that he would "note" my record but he didn't clarify my question.
On September 17, Janell from Platinum Protection called me to clarify a few questions that I had from the previous call and told me that "I only had 3 days to cancel" and I have to pay this service for the next 5 years or pay a 80% cancelation fee. This was the first time that someone clearly informed me this. My first reaction was to retrieve my copy of the contract that I signed, and yes, sure enough it does clearly state that I only have 3 days to cancel.
I was clearly deceived by Platinum Protection Bridger Harrison by trusting verbally what he has stated to me.
I agreed to pay for the services rendered up to September 17th. I requested Platinum Protection (within 3 days that I was aware of the cancelation) via email, fax, and mail to cancel my contract as I was clearly deceived by the salesman. Platinum Protection customer service clearly stated that the only way for me to request a cancellation of service was by paying $2,051.00.
I truly feel that Platinum Protection knocked on my door on July 14th and robbed me about $2,500.00.
Josev
Euless, Texas
U.S.A.
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