My oven thermostat burned-out on August 29th. I called AHS and was notified that New Life Repair Service will call for an appointment. The appointment was set for September 3. The repair person came and stated that he would have to order the part and would return a week later. That week passed and the contractor had not phoned. On the 15th of September I attempted to contact the contractor with no success. I phoned AHS in an attempt to get in contact with this contractor. I was informed that the contractor stated that I would be notified concerning the part on order. The contractor never called. I made a second attempt to speak with the contractor through AHS. Informed once again that the contractor will contact. The third and final attempt to AHS was on the 19th of September to AHS. I was informed that the contractor stated that the part was due in that day and I would receive a call to set another appointment to complete the repair. Once again the contractor did not call. My oven is not repaired, yet I paid the required co-payment for services. I informed AHS representative of my frustration with this situation and was directed to go on-line to file a complaint. I have filed a complaint and have yet to receive acknowledgement concerning this issue.
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