Over the years, America Online has gone from the internet provider that "started it all" to the isp that has "done it to all". If you think being a customer is brutal, you should try working for them. First of all, they hide behind a company called Teleperformance USA, which makes it harder to find them to register a complaint if a charge suddenly appears on your bank statement that you don't recognize. They trick you into giving out credit card info, then if you call to cancel your account they keep charging you for up to 3 billing cycles. Working for them is even worse. You are continuously coached by incompetant morons to deceive the customers by offering them "high speed essentials" for an outragious price. What it boils down to is that they treat their employees just as badly as their customers. Everyone turns out to be a victim. If an employee does not deceive enough victims in a certain amount of time, they are fired. Also, employees are promised if they recruit new employees and they stay for at least 90 days, a bonus of $100 will be given to the the referring employee. Doesn't happen. The technical support is in the Phillipines, which makes it impossible for the customers to understand the person they are speaking with for help. The agents are told to transfer customers to tech support to "get rid of them" in order to deceive a quota of victims per shift.
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