I, too, was suckered in by NADN - never stopping to catch all the red flags. My initial contact was on their website (after listening to a radio promo) to get a "Free Cassette Tape" (which I NEVER received).
My initial call from the company came on Nov. 25. The caller said she was responding to my web inquiry about their services. She explained it all and it actually sounded pretty good - though I did not check the Web while she was talking to me! I bit for the 2 year program (at $695 a year) with 2 years free and locking me in there after at $349 a year. This was a whopping (and STUPID) $1412.95.
On 11/26 I did some further investigation on the Web and found the rip off reports. I immediately called to cancel. I gave my request over the phone, faxed it twice to two different numbers, and sent it in the mail certified letter with return receipt requested. On 11/27 my cc account was charged. On 12/5 I finally received the box of materials and never opened it. I called daily to ask about the status of my account and how to return the box.
BE AWARE! They say they will send you info on how to return the box, but the letter never comes. After 10 days of calling, I was told (coincidentally) that the letter states that from 10 days from the date they show for mailing the letter the box has to be back in their possession or you are no longer cancelled and then are back in the system.
By ace-in-the-hole, however, is that I had planned to spend Christmas with my mom in Las Vegas. I arrived on 12/20 (still 5 days left on my 30-day gaurantee) and immediately drove to their office with my box and all my paperwork in my hands. I demanded to speak with a supervisor. I spoke with Brandon Irish (800.292.9477 ext. 2268). I handed him the box after he gave me an official RA# and made a copy of the paperwork showing I had returned the box. It still took about 12 days to finally get my money credited back to my account.
My advice, like others, is act fast! Fax, certified mail, phone calls every day, and if you can - go to Las Vegas personally.
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