On the first week of November, I moved from Lancaster, Massachusetts to Springfield to live with my mother. Since she had no room for my furniture, I stored it at the Clinton, Mass. Facility. I was not able to find a job in Springfield, so I applied for welfare and qualified for benefits in March. Meanwhile I had run out of money and my payments were getting behind. After I started recieving my welfare money, I contacted U Haul and agreed to pay them $200.00 a month until my payments were caught up.
Then I had a medical emergency and ended up owing $300.00 to the ambulance company. I told Greg, the U Haul Manager, about it and said that I would be paying them $100.00 a month until the ambulance company was paid off. He was very pleasant to me over the phone.
Then I started receiving nasty letters from their office, stating that I had failed to make my March payment, and they charged me an extra $100.00. I had been sending them money by this time, so why hadn't they been applying it to my balance? It sounded like they were deliberately mismanaging my money and then charging me for their behavior! I confronted them about it, but they refused to take the charges off my bill! I told them I was on welfare and that I was paying all of the money I could, but it didn't matter to them. I think it is a criminal act to exploit a person who is living on a government stipend by increasing the size of their bills!
Now they're threatening to take my furniture away and sell it at auction if I don't pay the $420.55 they claim I owe them by September 22nd. I can't do it. I don't make that much money per month.
I would appreciate any help you can give me. Thank you for your time.
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