On April 15th I signed up, online, to become an affiliate with U.S. Loss Mitigation. I paid my money, spoke with their representative, (Josh who is their son) and everything seemed fine.
The program I joined allowed me to submit mortgage delinquency cases to them and pay them $350.00 per case. I in turn could charge my client whatever I wanted as long as U.S. Loss Mitigation received their fee of $350.00. Everything was fine 10 days later when I submitted my first cases and asked them where to send their fee.
At that time I was told that the program I signed up for had been changed. The way the new program operated was for me to pay $49.00 (additional to what I already paid) and agree to pay them $25.00 per month. This is not what I signed up for and not what I wanted to do. Because there was only a short time from the time I signed up and the time I found they had changed their program I didn't believe there would be a problem with canceling the purchase and getting my money refunded. Well there was and as of this date still is.
The company has taken the position that I did NOT qualify for a refund because I did not submit 5 cases to them and I agree that was the condition of their refund. However my request was only based on the fact that they changed the program I purchased to something that was going to 'cost me' more money.
Once I began calling and emailing asking for my refund no one ever contacted me back. I finally contacted the BBB in their home town and as of this date they have not responded to the BBB and they report, on their web site, they are a member in good standing. We will see if that changes.
Anyone thinking about doing business with U.S. Loss Mitigation or the other name they use which is American Loss Mitigation Consortium should beware. They are definately out for your money. Any legitimate company would gladly refund money if there is a misunderstanding.instead of refunding my money I am going to be forced to sue them which I plan on doing.
Be sure to use total and complete caution before you give this company one penny they are a ripoff by not providing me with my purchase and I do not know of anyone they have helped in solving their mortgage problems.
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