At Menards for 1 1/2 hours with loaded cart. Had 3) 8' X 23" shelving boards that had a "11 X 4" sign with a price of $13.10 for knotty pine, next to these were oak veneers for $15.48. At the register they come up $15.48, call for a price check, the guy comes back "$15.48". I bring him to the sign & he grabs the 1 inch screw tag & said "Nopr, thats the wrong price, anybody could have put it there" despite "SOMEBODY" did put it there on the products sign, & who would question a $2 less price for pine veneer than oak. Too bad for me. I call for a manager to discuss his attitude. No one shows, I scan my card & try to pay for the higher price anyways. I walk to the service desk & back to the register 'Ginger' is talking to the buildings dept guy who now realized I was going to report him. I ask her if she is the manager, she wont answer me, "excuse me, I called for a manager, are you a manager?" She dissed me & said "I, m talking ti him". That did it. I turned to the girl & told her cancel the entire transaction. The manager was worse than the dope James. Her excuse was that she was trying to get the "story" from him first. I said that customer service starts with the customer who called for you not the guy who insulted the customer. After alot of rudeness from Ginger the useless manager, she said she would adjust the $2 per board price but I was done! Let them restock the entire order. Best part is you cant reach a regional manager for customer service, just an Eau Clare, Wi
0 comments