I signed a one year contract, even though I didn't use it for the entire year I knew I had to pay the 12 months I signed up for... Fine, no problem. But they started charging me month to month and I didn't notice until several months had passed that they were still charging me. I called the salon where I had signed up and of course the sales person there said they were sorry and if I called corporate office they would resolve the issue, this person was so friendly that it makes me believe, now, they knew corporate office would not do anything.
So I called corporate office and they said that in the contract that I signed it would continue charging me month to month after the year until I came in and cancelled (OF COURSE the sales person didn't mention this AT ALL to me) well I had moved from there before my contract expired so going in was out of the question so I talked the lady into cancelling my membership but she said there was no way I was getting any of my money back...
I was furious, I told her I would call American Express and have them dispute it for me and she said (very hatefully) that if I had them process charge backs it would REINSTATE my membership and I would be responsible for all charges plus fees for the chargebacks... I told her I would tell my credit card company not to allow them to charge my card and she said that it would go on my credit report. Basically what she was saying was yeah we are going to screw you.
I asked her how they could take money from someone who was not even using there services and fullfilled their obligation and all should would say was "It was in your signed contract" or "I'm looking at your signed contract were you signed it". Can you say HUGH RIP OFF!!! They are taking money from people who don't even use there facilities... Now if I was tanning and trying to get my money back I could see where they would have a leg to stand on... But I haven't been there in over a year and my contract expired months ago... I think they got enough money out of me due to the 12 months I signed up for but didn't use. Now they want my money when my contract is over.
And because I'm requesting that my credit card company not pay them they are going to report me to Credit Collection... I have great credit history and I don't know how this will affect it but I'll be damned if they get anymore money out of me bad credit score or not...
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